1. Information We Collect
We may collect the following categories of information:
- Personal Identifiers: name, email address, phone number, employer, and role.
- Account & Authentication Data: usernames, passwords, and authentication tokens.
- Usage Data: browser type, IP address, pages visited, session duration, and diagnostic logs.
- Customer Content: information processed through our platform such as AI asset metadata, user-generated content, and uploaded files.
2. How We Use Information
We use the collected information to:
- Provide, maintain, and improve the AIBound platform and services
- Respond to inquiries, support requests, and feedback
- Analyze product usage and optimize performance
- Detect, prevent, and investigate security threats or abuse
- Comply with legal obligations and enforce our agreements
3. Sharing and Disclosure
We do not sell personal information. We may share it with:
- Service Providers: trusted vendors who assist with hosting, analytics, and support
- Legal Authorities: when required by law or to protect rights and safety
- Affiliates: subsidiaries and partners under common control
4. Subprocessors
A list of subprocessors used to deliver our services is available upon request and is maintained in accordance with our DPA. All subprocessors are bound by equivalent data protection obligations.
5. Cookies and Tracking
We may use cookies and similar tracking technologies to improve user experience and analyze traffic. Users may configure their browser to block cookies, although some features may not function as intended.
6. Data Retention
We retain personal information as long as necessary to provide our services or comply with legal obligations. Upon termination of services, customer data is deleted or returned per our Data Processing Addendum (DPA).
7. Security
AIBound employs industry-standard security controls including encryption, access control, audit logging, and vulnerability management to safeguard data.
8. International Data Transfers
Data may be processed in the United States or other countries where we or our subprocessors operate. We implement safeguards such as Standard Contractual Clauses where applicable.
9. Data Subject Rights
Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal information. Please contact us at privacy@aibound.com to make a request.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted here.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
AIBound Inc.
1825 South Grant Street, Suite 200
San Mateo, CA 94402
Email: privacy@aibound.com